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| Feature | Starter | Pro | Business |
|---|---|---|---|
| Shops | 1 | Up to 3 | Unlimited |
| Team members | 1 | 5 | Unlimited |
| AI suggestions | 50/month | Unlimited | Unlimited |
| AI Personalities (Guardian, Dealmaker, Phantom) | ✓ | ✓ | ✓ |
| Auto-reply | ✓ | ✓ | ✓ |
| Tracking integration | ✓ | ✓ | ✓ |
| XP Level System | ✓ | ✓ | ✓ |
| Per-Personality Style Learning | ✓ | ✓ | ✓ |
| Auto language detection | ✓ | ✓ | ✓ |
| Knowledge Base (Website Crawler) | ✓ | ✓ | ✓ |
| Power Features | |||
| Auto-Pilot Mode | ✗ | ✓ Level 3+ | ✓ |
| Smart Refunds | ✗ | ✓ | ✓ |
| Dispute Management | ✗ | ✓ | ✓ |
| Premium Automation | |||
| Auto Refunds | ✗ | ✗ | ✓ Level 4+ |
| Auto Disputes | ✗ | ✗ | ✓ Level 5 |
Yes, upgrade or downgrade anytime.
Yes, Pro comes with a 14-day free trial. No credit card required.
We accept all major credit cards via Stripe.
Every email you send teaches the AI. It extracts style rules automatically and applies them to future suggestions. The more you use it, the better it gets.
The AI only goes autopilot at Level 3, which requires a 97%+ acceptance rate. It also uses confidence scoring, so uncertain replies are always shown as suggestions first. You can disable autopilot mode anytime.
Yes. Mintry automatically matches disputes to the correct shop based on customer email and order data.
When a customer wants to return a product, the AI calculates a partial refund based on your configured tiers and the actual order value from Shopify. The customer keeps the product and you save on return shipping costs.