Privacy Policy
Last updated: March 26, 2026
Mintry ("we", "our", "us") operates the Mintry customer support platform at www.mintry.tech.
Data We Collect
- Account information: Email address and password when you register
- Support emails: Incoming and outgoing customer support emails for connected domains
- Shopify data: Order information, tracking numbers, and customer email addresses fetched in real-time from the Shopify API
- Website content: Pages crawled from your connected domains for AI knowledge base
How We Use Your Data
- To provide AI-powered customer support suggestions
- To display Shopify order information alongside support conversations
- To manage PayPal and Shopify payment disputes
- To improve AI suggestion quality through your feedback
Data Storage and Retention
- All data is stored in secure, managed databases (Supabase)
- Shopify customer data is fetched in real-time and not permanently stored
- Support emails are retained as long as your account is active
- You can delete your data at any time by removing your domain from Settings
Third-Party Services
- Supabase (database hosting)
- Railway (application hosting)
- Resend (email delivery)
- Anthropic Claude API (AI suggestions)
- Shopify API (order data)
- PayPal API (dispute management)
GDPR Compliance
- You can request export of your data at any time
- You can request deletion of your data at any time
- We respond to data requests within 30 days
- Contact: support@mintry.tech
Data Sharing
- We never sell your data to third parties
- We never share customer data with other Mintry users
- Third-party services only receive data necessary for their function
Contact
For privacy-related questions, contact support@mintry.tech