Privacy Policy

Last updated: March 26, 2026

Mintry ("we", "our", "us") operates the Mintry customer support platform at www.mintry.tech.

Data We Collect

• Account information: Email address and password when you register
• Support emails: Incoming and outgoing customer support emails for connected domains
• Shopify data: Order information, tracking numbers, and customer email addresses fetched in real-time from the Shopify API
• Website content: Pages crawled from your connected domains for AI knowledge base

How We Use Your Data

• To provide AI-powered customer support suggestions
• To display Shopify order information alongside support conversations
• To manage PayPal and Shopify payment disputes
• To improve AI suggestion quality through your feedback

Data Storage and Retention

• All data is stored in secure, managed databases (Supabase)
• Shopify customer data is fetched in real-time and not permanently stored
• Support emails are retained as long as your account is active
• You can delete your data at any time by removing your domain from Settings

Third-Party Services

• Supabase (database hosting)
• Railway (application hosting)
• Resend (email delivery)
• Anthropic Claude API (AI suggestions)
• Shopify API (order data)
• PayPal API (dispute management)

GDPR Compliance

• You can request export of your data at any time
• You can request deletion of your data at any time
• We respond to data requests within 30 days
• Contact: support@mintry.tech

Data Sharing

• We never sell your data to third parties
• We never share customer data with other Mintry users
• Third-party services only receive data necessary for their function

Contact

For privacy-related questions, contact support@mintry.tech